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HOME
Home
SERVICES
Our Services
Video Profile
Audio Profile
Telephone Profile
Competition Reports
Senior Living
Order Form
SMARTER SELLING
Smarter Selling February 2019
Archives
Let's Talk Sales
ABOUT
About
CLIENT LOGIN
Client Login
MYSTERY SHOPPERS
Become A Mystery Shopper
Apply Here
Field Forms
CONTACT
Request A Proposal
Contact Us
LeBlanc and Associates
Sales Performance Is Our Business. Experts in Video Mystery Shopping
Your Name
*
Your Name
First Name
Last Name
Your Email Address
*
Company:
*
Community
*
Date:
*
Date:
MM
DD
YYYY
Start Time:
*
Start Time:
Hour
Minute
Second
AM
PM
End Time
*
End Time
Hour
Minute
Second
AM
PM
Cover Story
Sales Associate:
*
Sales Associate:
First Name
Last Name
GREETING - Did Sales Associate: Quickly acknowledge your arrival?
*
Yes
No
Vague
GREETING - Did Sales Associate: Welcome you warmly and with enthusiasm?
*
Yes
No
Vague
GREETING - Did Sales Associate: Establish direct eye contact?
*
Yes
No
Vague
GREETING - Did Sales Associate: Introduce him/her self early in the encounter?
*
Yes
No
Vague
GREETING - Did Sales Associate: Ask your name early in the encounter?
*
Yes
No
Vague
GREETING - Did Sales Associate: Make a favorable first impression?
*
Yes
No
Vague
Please provide any visual observations during the initial contact and greeting. (Direct eye contact? Handshake? Smiling? Open & friendly body language? If busy on the telephone, did the agent immediately acknowledge your presence?
BUILDING RAPPORT - Did Sales Associate: Determine your family’s lifestyle/interests?
*
Yes
No
Vague
BUILDING RAPPORT - Did Sales Associate: Relate well to you?
*
Yes
No
Vague
BUILDING RAPPORT - Did Sales Associate: Demonstrate rapport building skills?
*
Yes
No
Vague
BUILDING RAPPORT - Did Sales Associate: Make you feel welcome?
*
Yes
No
Vague
Please provide comments to document your ratings:
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine if this was your first visit?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine your timing?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine status of your home search?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine your motivation?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine your needs/preferences in a home?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine your needs/preferences in a home site?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine your family profile?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine if you could make a purchase decision?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Determine the status of your current residence?
*
Yes
No
Vague
DISCOVERY AND QUALIFICATION - Did Sales Associate: Incorporate what they learned about you into the sales presentation?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Ask how you heard about the community?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Discuss the benefits of their community?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Discuss area services/amenities?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Explain assessments and/or tax rates?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Create uniqueness for their community?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Position their community favorably against competition?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Make you want to live in their community?
*
Yes
No
Vague
COMMUNITY PRESENTATION - Did Sales Associate: Appear well informed about their community?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Discuss availability?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Discuss plans and pricing?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Demonstrate a model home (if available)?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Explain standard & optional features?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Explain the benefits of those features with you?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Appear knowledgeable about options/upgrades?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Determine which plan best meets your needs?
*
Yes
No
Vague
PRODUCT PRESENTATION -Did Sales Associate: Guide you to a home site selection?
*
Yes
No
Vague
Thank you!