Mystery Shopping
The Path to Sales Success
Mystery shopping frontline sales personnel can be a wakeup call.
The highly competitive housing market mandates every sector of the housing industry incorporate sales training to meet and exceed sales pro formas.
Do you have sales creators or show and tell agents? Companies need to confirm agents’ sales skills through an effective mystery shopping program. To be of value to both management and the agent, companies need a knowledgeable and independent partner to document who you have on your sales team.
LeBlanc & Associates meets and exceeds all criteria to consider when selecting a mystery shopping company.
WHO
Covering the continental US, Hawaii and Canada, our clients rely on LeBlanc & Associates as their trusted partner in their overall sales training programs. Our singular focus and expertise is the housing industry: new homes, retirement living, senior care, and residential leasing.
• Our credentials are well established.
• Our reports are comprehensive and an objective assessment of each agent’s ability to sell.
• We are independent from the sales training process. Our only interest is to validate your super stars and identify who needs more skill reinforcement.
WHY
Mystery Shops Document the Kudos and the “Oh No’s”: Our Video Profiles provide the benefit of observing your sales team through the eyes and ears of prospective buyers. If buyers are not treated like valued clients, your company brand and bottom line will suffer.
Do your agents:
• Convey good product and community knowledge?
• Use your sales training programs and policies?
• Convey excitement about their community, product and company?
• Convey a sense of trust and caring?
• Create value?
• Create a reason for the prospect to commit?
• Ask for a purchase commitment?
WHAT
LeBlanc & Associates offers our clients various options to evaluate their sales teams. While most clients primarily request our video shops, we also offer the ability to assess your team through telephone, online chat, and virtual selling shops.
Do you need to know what your competitors are really saying and negotiating? Our Competitive Shopping Reports go beyond the industry norm.
Specialty shops: Active Adult? Senior Living? Pre-hire? Other?
WHEN
Sooner rather than later. Twice a year is recommended to obtain a performance baseline and to track improvement.
HOW can we help?
LeBlanc & Associates is happy to customize a shopping program to meet your specific objectives.
• Sales team video shops
• Pre-hire shops
• Competition shops
• Telephone shops
• Online Chat Shops
• Virtual Shops
• Design Center shops
• Custom Lot Sales
• Resort Destination Communities
It’s easy to connect with us:
• Telephone: 1.800.838.1779
• Email: info@mleblanc.com
• Submit an online request
We look forward to hearing from you!
““I know of no greater tool for improving sales performance than the video shop. And I know of no better provider of this service than LeBlanc & Associates.”
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