Does your sales team value the telephone as an extension of the
sales process? Or do they merely use it to monitor loans,
escrows and give directions?

When someone calls expressing an interest in your community,
it is the agent’s responsibility to insure that interest is not lost.

LeBlanc & Associates will tailor a telephone evaluation program
to meet your specific needs and criteria. Our reports are effective
measurements of the agent’s ability to convert the caller to an
onsite visitor. Our reports are effective measurements of the
representative's remarks. We present summary observations and
recommendations concerning content, delivery, voice, tone,
inflection, enthusiasm and rate of speech - all of which serve
to give callers a lasting impression of you and your company.

Our telephone evaluation focuses on:

• The Personal Connect
•  The Ability to Listen
•  The Telephone Voice
•  Appointment Setting